“Meets the New Transport Canada Standard”
“Initial and Annual (Joint) CRM Provided”

With a strong background of over 15 years in CRM training, Aerosolutions has provided CRM courses to operators of all types. These include: airlines, commuter operators, helicopter, air taxi and aerial work, business aviation, medevac, government, maintenance, dispatchers and schedulers.

Aerosolutions CRM training meets all Transport Canada requirements as listed in Advisory Circular AC 700‑042. The content meets FAA and EASA CRM standards (but is not approved by either organization). Both CRM Initial and CRM Annual (joint) recurrent training is provided. Each case study and instructor led course is tailored to meet the training needs of each operator.

Aerosolutions provides 4 options for operators to meet their CRM training needs based on the size and complexity of their operations and their own internal resources for CRM training.

Crew Resource Management (CRM) Initial

These mandatory 10 topics are covered on the CRM Initial Course though a combination of e‑Learning LMS modules and the 4 options discussed above:

1. Threat and Error Management
2. Communication Skills
3. Situational Awareness
4. Pressure and Stress
5. Fatigue
6. Workload Management
7. Decision Making
8. Leadership and Team Building
9. Automation and Technology Management
10. Relevant Case Study

The CRM initial course consists of approximately 4‑5 hours of e‑Learning LMS modules and either option 2, 3 or 4 listed above. The e‑Learning units are hosted on the Aerosolutions Learning Management System (LMS). Each unit is 15-30 minutes long and is completed with a short quiz. The LMS units have been designed to satisfy the Transport Canada CRM training requirements for all employee groups (i.e., flight crew, flight attendants, dispatchers, flight followers, schedulers, ramp personnel, maintenance and admin personnel). They contain specific examples and content for each group.

Full course classroom or Zoom Meeting sessions cover all 10 mandatory topics in-depth. Tailored content for classroom or Zoom Meeting sessions can include any combination of the following 4 employee groups:

1. Pilots
2. Maintenance and Ramp Personnel
3. Dispatchers, Flight Followers and Schedulers
4. Flight Attendants and Administrative Staff

Instructor led case study discussions via Zoom Meeting are also tailored to meet the operational needs of the operator and usually contain 2‑3 case studies to try to cover as many CRM topics in‑depth as possible.

The classroom or Zoom Meeting presentation, discussion, case studies and examples will be tailored for each operator and will include specific operational requirements based on the complexity, scope and mission of the operator. Material will include the operator’s own incidents, or examples of other similar fleet type incidents.

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Aerosolutions uses contemporary CRM and the latest generation of Human Factors (HF) information in the CRM courses. Practical CRM will help employees most effectively use CRM skills. CRM training features Threat and Error Management (TEM) philosophies and personal discipline skills. Reference material is used from the following sources: Transport Canada, FAA, UK CAA, ICAO, IATA, Flight Safety Foundation, NASA/AMES and various airlines and universities. The emphasis is on how employees can use this information to become safer and more efficient on the job.

For the classroom and Zoom Meeting options, various case studies and scenarios are used to generate discussion and promote understanding on the use of CRM and TEM skills to improve safety. Group problem‑solving and roleplays, pre‑course reading and online quizzes and case studies are methods used to assist in learning and retention. Several videos are also shown to ensure realism. Student presentations based on pre‑course reading may also be part of the program.

Organizational CRM and company culture have an integral part in this course. There is consideration for both single‑pilot and multi‑crew environments (if required) as well as the relationship between pilots, AMEs, dispatchers or flight followers, flight attendants and line management. Safety Management System (SMS) and how this affects safety is discussed.

The focus of this course is to use Threat and Error Management techniques and CRM skills to aid in error avoidance and management. Personal countermeasures are emphasized throughout with the goal to change behaviour to better manage threats and errors.

The chief instructor, David Holland, has been involved in industry leading CRM developments with a major airline and other clients for over 10 years, including developing training for assessing CRM during flight checks and CRM in an Advanced Qualification Program (AQP).

Crew Resource Management (CRM) Annual (Joint) Course

CRM Annual (Joint) training is required annually for CAR 702/703/704/705 operators as per AC 700‑042. This is CRM Recurrent training and meets some international standards as well. Aerosolutions CRM Annual training consists of approximately one-half day of e‑Learning with 5‑6 LMS units, and options 2, 3 or 4 listed above (case study, Zoom Meeting or classroom sessions). The classroom or Zoom Meeting options cover the following topics in-depth:

1. Threat and Error Management
2. Relevant Case Study
3. Safety trends within the operator’s specific operation
4. Crew member evacuation drill and debriefing (if applicable)
5. 3‑4 Core Elements from the CRM Initial Course list

All groups (pilots, AMEs, FAs, dispatchers, ramp personnel) attend the annual joint classroom or webinar training as applicable. Aerosolutions will tailor this phase to cover all required topics using appropriate examples, videos and case studies that provide meaningful CRM learning for each group in attendance.

In some operations, additional time may be spent with one or more of the employee groups once the joint training is completed.